Frequently Asked Questions

We know that everyone has questions, so to save you and us some time, Petopia has put together a list of common questions about our company and services. If you don’t find what you’re looking for below, feel free to contact us and we’ll be happy to address your concerns.

What to bring?

Please bring along the following items to ensure that your pet is as comfortable as possible during their stay with us:

• Vaccination certificates (required).
• Bedding & Toys (optional) – must be labelled.
• Pet’s own food (if he/she has a special diet).
• Medication (if required).

Payment?

Payment in full is required when you pick your dog up.
However, a booking deposit is required for bookings during the period 24 December to 3 January.

There is NO surcharge on Public holidays.

A full day is charged for your drop off day, irrespective of the time you arrive. If you pick up your dog before 10am, there is no charge applied for that day.

We provide discounts for long term visitors. Please contact us for more information, and to discuss our discounted rates.

We accept the following methods of payment.

• EFTPOS
• Cash
• Personal Cheque

Vaccination requirements?

DHP (Distemper, Hepatitis, Parvovirus) - Every three years, to be done no less than a week before boarding.
Kennel Cough - Annually, to be done no less than 3 days before boarding.
Leptospirosis - Annually, to be done no less than a week before boarding. Not necessary around Wellington Area

All vaccinations are to be valid for the length of stay.

Fleas / Worms

Treating fleas and worms are very important for the health of all of our guests and your dogs as well.
Please ensure your dog is free from fleas or worms before bringing them to the kennel. If we need to treat your pet for fleas / worms, a charge will be incurred.

Will my dog have a day care service while staying overnight?

Yes, all dogs will have a daycare service most of daytime.
The first few days of day care can make your dog a bit tired or sleepy from all the excitement of running around and playing. This is very normal and will fade over time, and we suggest you give your dog some rest when your dog gets home.

Day care will actually help both your dog’s mental and physical wellbeing. Your dog’s general health is monitored at all times and our facility is clean and hygienic as we use veterinary grade cleaning products.

Dogs may get the odd scratch or scrape from playing with others. Our staff are trained in pet first aid and will attend to your dogs needs and will inform you when you pick up your dog.

What happens if my dog becomes unwell or gets injured?

We will contact you as soon as your dog feels unwell or is injured and you can decide right away whether you want to come and pick your dog up and take it to your vet or you want us to do this for you. We also have a quarantine area to hold your dog until you can pick your dog up.

If your dog’s health deteriorates, we will find the best help available. The owner is responsible for any fees incurred, should veterinary care be required. All dogs are under our care, however, we do not accept any responsibility for illness, injury or loss.

What if my dog misbehaves?

Just like people, dogs sometimes have their “off” days. We provide a small "time out" session for dogs who need a bit of quiet time to settle down and then reintroduce them to their play group.

(04) 477 0100

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